Touch Switch High Leg Cordless Desk Lamp

Our Operations

• Factory & Warehouses: Our factory is located in China, and our primary warehouse is also in China. Additionally, we maintain inventory in the United States to ensure faster delivery for our customers in the region.
• Shipping Method: We primarily use air transport to ship your orders. Once your package arrives in the destination country, it is handed over to local couriers (such as USPS, FedEx, or UPS) for final delivery to your address.

Transportation Time

The total delivery time consists of two parts: Processing Time and Shipping Time.

1. Processing Time: 1-5 Business Days

During this period, our team carefully checks, packs, and prepares your order for shipment. This includes:

• Verifying the items to ensure accuracy.
• Conducting strict quality control tests.
• Securely packaging your items to prevent damage during transit.

Important Notes:

• Our warehouse operates Monday to Friday during standard business hours (excluding holidays).
• Order Cut-Off Time: Orders placed before 11:00 PM (GMT+8) China Standard Time, Monday to Friday, will be processed the same day. Orders placed after this time will be processed on the next business day.

2. Shipping Time: 7-10 Business Days

Once your order is processed, it is handed over to our trusted logistics partners for delivery. The shipping time may vary depending on your location and the carrier's schedule.

Estimated Total Delivery Time = Processing Time + Shipping Time
This means it will take approximately 8-15 business days to receive your package after completing your order payment. (Please note that this does not include holidays and weekends.)

Mode of Transport and Cost

• Small Packages: For smaller items, we primarily use USPS, FedEx, or UPS. These carriers are known for their reliability and efficiency in delivering packages within the estimated time frame.
• Large Items: For bulk orders or larger items, we collaborate with major freight forwarders. Due to the size and weight of these items, delivery may take longer compared to small packages.

Shipping Cost:
All products in our store are eligible for free shipping. The price you see at checkout is the final price, with no additional charges.

About Taxation

• Eomlight does not charge any taxes or fees at the time of purchase. However, some countries or regions may impose import duties, taxes, or customs fees upon the arrival of your package. These charges are determined by your local government and are beyond our control.
• We recommend checking with your local customs office to understand any potential charges that may apply to your order.

Order Tracking

Once your order has been shipped, you can easily track its progress:

1. Tracking Number: After shipment, you will receive a notification email with your tracking number. You can also find it in your order status on our website.
2. Tracking Website: Enter your tracking number on the carrier's website (e.g., USPS, FedEx, UPS) to get real-time updates on your package's location and estimated delivery date.
3. Customer Support: If you have any questions or need assistance, contact us at service@eomlight.com. Our team is available on weekdays and will respond within 24 hours.

Delivery Delays

While we strive to deliver your order on time, please note that delivery times may vary due to unforeseen circumstances such as natural disasters, holidays, severe weather conditions, or logistical challenges. If your package is delayed, we appreciate your patience and understanding. Rest assured, we are monitoring the situation and will keep you updated on the status of your order.

Order Cancellations

• You can cancel your order for free within 24 hours of placing it by replying to your order confirmation email.
• Cancellations are also possible as long as the products have not been shipped. Once the order is shipped, it cannot be canceled.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you encounter any issues with your order, such as damaged items, missing products, or incorrect shipments, please contact us immediately.

• Returns & Exchanges: If you are not satisfied with your purchase, you may return or exchange the item within 30 natural days of receipt. Please ensure the product is in its original packaging and condition. For more details, visit our Returns & Exchanges page or contact our customer service team.
• Customer Support: Our dedicated team is here to assist you with any questions or concerns. Reach us at service@eomlight.com.

Shipping Policy Updates

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

Contact Us

Email: service@eomlight.com

Phone: +86 13244918368

Address: Room 502, No. 17 Nancun Middle Road, Baiyun District, Guangzhou City, Guangdong Province, China, 510445

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM(GMT-05:00) Eastern Standard Time

Saturday - Sunday: Closed

Our Guarantees

Cancellation Policy

Changed your mind? No problem!

• You can cancel your order anytime before it’s shipped or produced, and we’ll issue a full refund.
• Once the item has been shipped, cancellations are no longer possible.

Returns Policy

We accept product returns within 30 natural days of delivery. To ensure a smooth return process, please follow these guidelines:

1. Timeframe: Items must be returned within 30 days of delivery.
2. Condition: All products must be intact, undamaged, and in the same condition you received them, with all accessories attached and in the original packaging.
3. Proof of Purchase: A receipt or order confirmation is required for all returns.
4. Shipping: Please provide us with a trackable shipping method when returning items.

Unauthorized returns will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions or Non-Returnable Items

The following items are non-returnable and cannot be refunded:

• Damage caused by customers: Items that are damaged, stained, or altered after delivery.
• Final sale items: Products purchased during a promotional event.
• Free gifts: Complimentary items received with your order.
• Unauthorized returns: Items returned without prior approval or a proper return request.

Note: If none of the return conditions are met, we regret to inform you that we cannot process any claims for exchanges or refunds, even if the items have been mailed back to us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Process

• If the buyer meets the return conditions, please email us at service@eomlight.com.
• Provide the reason for the refund and include photos or videos of the product.
• We will verify the request after receiving your email.
• Once approved, we will send you an email with refund instructions.

Refunds (If Applicable)

• After receiving and inspecting your return, we will process your refund within 3 natural days.
• Refunds will be issued to your original payment method.
• Delays may occur depending on your bank or credit card company. If you haven’t received your refund after completing these steps, please contact us at service@eomlight.com.

Return and Refund Costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

1. Returns or Exchanges Due to Store-Related Issues

If the return or exchange is caused by an issue on our part (e.g., defective product, wrong item shipped), the following applies:

• When Returning:
• • Refund Amount: 100% of the total order amount.
  • Return Shipping Fee: Covered by Eomlight.
• When Exchanging:
  • Return Shipping Fee: Covered by Eomlight.
  • Re-shipment Fee: Covered by Eomlight.

2. Returns or Exchanges Due to Customer-Related Reasons

If the return or exchange is initiated for customer-related reasons (e.g., wrong style/color selected, change of mind), the following applies:

• When Returning:
  • Refund Amount: 100% of the product amount.
  • Return Shipping Fee: Covered by the customer.
• When Exchanging:
  • Return Shipping Fee: Covered by the customer.
  • Re-shipment Fee: Covered by the customer.

Return Address

Please return items to the following address only after receiving authorization from our team:
Address: 7275 International Dr, Orlando, FL 32819, United States

• Return the item within 10 natural days of receiving approval.
• Send us the tracking number after shipping the item.

Do not send your purchase back to us without prior authorization.

Contact Us

• Email: service@eomlight.com
• Phone: +86 13244918368
• Address: Room 502, No. 17 Nancun Middle Road, Baiyun District, Guangzhou City, Guangdong Province, China, 510445
• Business Hours:
• Monday - Friday: 9:00 AM - 6:00 PM (GMT-05:00) Eastern Standard Time
• Saturday - Sunday: Closed